Sykes Enterprises | Sustainability Performance
A customer service outsourcing company providing digital and call center support.
1977
United States
10,001+ employees
Information Services
$1B - 10B in revenue
$25M - 100M in profitability
Sustainability Ranking & Industry Benchmark
#10965
Overall#2482
in United States#71
in Information ServicesSustainability Maturity
Sustainability Intent
Overview
Controversy level
- Sykes Enterprises (acquired by Sitel/Foundever 2021), US call center operator, has faced sustained US DOL Wage and Hour Division enforcement actions and class actions over alleged inadequate contact center worker classification practices, plus periodic NLRB enforcement on unfair labor practice charges at multiple US call center operations.
