Sykes Enterprises | Sustainability Performance
A customer service outsourcing company providing digital and call center support.
1977
United States
10,001+ employees
Outsourcing/Offshoring
$1B - 10B in revenue
$25M - 100M in profitability
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Sustainability Ranking & Industry Benchmark
#10299
Overallⓘ#2365
in United Statesⓘ#23
in Outsourcing/OffshoringⓘSustainability Maturity
ⓘSustainability Intent
ⓘOverview
Controversy level
- Sykes Enterprises (acquired by Sitel/Foundever 2021), US call center operator, has faced sustained US DOL Wage and Hour Division enforcement actions and class actions over alleged inadequate contact center worker classification practices, plus periodic NLRB enforcement on unfair labor practice charges at multiple US call center operations.
