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Telus International (Cda) | Sustainability Performance
Provider of digital customer experience and IT services.
2005
Canada
10,001+ employees
Information Technology & Services
$1B - 10B in revenue
$100M - 500M in profitability
Sustainability Ranking & Industry Benchmark
#9097
Overall#209
in Canada#332
in Information Technology & ServicesSustainability Maturity
Sustainability Intent
Overview
Governance
TargetsESG scores and ExclusionsFinancial Data
Business performanceCapital & innovationAnalyst projections
Revenue
Controversy level
- TELUS International (Cda) Inc, Canadian BPO/customer experience subsidiary (TELUS Corporation controlled), has faced multiple US class actions including the historic 2024 SEC enforcement scrutiny on alleged inadequate disclosure of AI/automation customer demand changes following the contested 2024 sustained share price collapse amid disclosed material customer concentration affecting Canadian institutional shareholders.
Revenue
EBITDA
Operating margin
Revenue & EBITDA
$2.7BFY2024 revenue
Total Annual
Revenue & EBITDA
($ B)
Annual revenue
EBITDA
3 year change
Margin trends
Margin as % of revenue
Gross margin
Operating margin
Net margin
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Free cashflow
Capex
Debt/equity ratio
Return on invested capital
-2.0%FY2026
Return on invested capital (ROIC)
Industry benchmark
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Analyst revenue estimates & actuals
Analyst consensus vs actuals
($ B)
Actual revenue
Consensus estimates
Estimate only
2.5
▼ 2.8%
2.7
▼ 2.0%
2.7
▼ 1.3%
3.0
2028Powered by illuminem
Environmental policy coverage
Carbon reduction policy
Not available
Human rights policy
Available
Recycling policy
Not available
Workplace health & safety policy
Available
30%
Independent Directors
6 out of 20 incl. management
Overall score
41
Environment
34
Social
73
Governance
15
Exclusion screening
Adult content
Not available
Alcoholic
Not available
Animal testing
Not available
Firearms
Not available
Tobacco
Not available
Gambling
Not available
Nuclear
Not available
