Five9 | Sustainability Performance
Operates a cloud-based system designed to help organizations manage customer interactions through automated tools, analytics, and integrated communication channels. Responsibilities include supporting contact centers, optimizing workflow processes, enabling real-time reporting, and maintaining reliable digital environments for large-scale customer engagement.
2001
United States
1,001 - 5,000 employees
Computer Software
$1B - 10B in revenue
$25M - 100M in profitability
Sustainability Ranking & Industry Benchmark
#9803
Overall#2176
in United States#322
in Computer SoftwareSustainability Maturity
Sustainability Intent
Overview
Environmental
Nature and biodiversityClimate riskSocial
Diversity and InclusionPay GapsExternalitiesGovernance
TargetsSDG ImpactESG scores and ExclusionsFinancial Data
Business performanceCapital & innovationAnalyst projections
Female employees
Critical
Externalities
Laggard
Market cap
Revenue
R&D intensity
Female employees
Reveal data for 1 credit
Share of female employees (%)
25
50
75
100
Company
Benchmark
Controversy level
- Five9 Inc, US major CCaaS (contact centerasaservice) SaaS, has faced sustained class actions over the contested 20212024 sustained share price collapse (70%+ peaktotrough) amid disclosed material US discretionary CCaaS customer demand normalization following the contested historic 2021 USD 14.7 billion failed Zoom Video Communications acquisition (rejected by Zoom shareholders) affecting US institutional shareholders amid US contact center SaaS sector pressure.
Climate risk
OverallAcuteChronic
Reveal data for 20 credits
Unlock Acute & Chronic47Moderate
$7.4Bestimated revenue at risk
Thematic risk scoresESRS aligned scoresComing soon
Download Climate Risk AnalysisPowered by illuminem and GIST impactBiodiversity loss in km²
Reveal data for 2 credits
Biodiversity loss in terms of the equivalent land affected (km²e)
Total biodiversity loss (km²e)
Industry benchmark
Biodiversity loss in CO2e
Reveal data for 2 credits
Total biodiversity loss as CO2e tonnes
Total biodiversity loss (CO2e tonnes)
Industry benchmark
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Potential species loss
Reveal data for 2 credits
Estimated nature species lost due to corporate activity, expressed as Potentially Disappeared Fraction (PDF)
One row per year, with the latest at the top. Each driver uses its own scale.
Low ImpactHigh Impact
Industry benchmark
Biodiversity impact
Reveal data for 2 credits
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PDF: Potentially Disappeared Fraction (of species) due to corporate activities
Land use
Reveal data for 2 credits
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Diversity & inclusion
Reveal data for 3 credits
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Pay gap breakdown
Reveal data for 1 credit
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Externalities
Reveal data for 1 credit
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Market cap
Revenue
EBITDA
Operating margin
P/E ratio
Revenue & EBITDA
$1.0BFY2024 revenue
Total Annual
Revenue & EBITDA
($ B)
Annual revenue
EBITDA
3 year change
Revenue by region
Revenue by region %
International
United States
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Margin trends
Margin as % of revenue
Gross margin
Operating margin
Net margin
Powered by illuminem
Free cashflow
Capex
Debt/equity ratio
R&D intensity
15.7%FY2024
R&D as % of revenue
Return on invested capital (ROIC)
Industry benchmark
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Return on invested capital
-1.0%FY2026
Return on invested capital (ROIC)
Industry benchmark
Powered by illuminem
Analyst revenue estimates & actuals
Analyst consensus vs actuals
($ B)
Actual revenue
Consensus estimates
Estimate only
0.8
▼ 1.6%
0.9
▼ 1.9%
1.0
▼ 1.0%
1.8
2031Powered by illuminem
Environmental policy coverage
Carbon reduction policy
Not available
Human rights policy
Available
Recycling policy
Not available
Workplace health & safety policy
Available
58%
Independent Directors
7 out of 12 incl. management
Overall score
24
Environment
15
Social
32
Governance
24
Exclusion screening
Adult content
Not available
Alcoholic
Not available
Animal testing
Not available
Firearms
Not available
Tobacco
Not available
Gambling
Not available
Nuclear
Not available
SDG impact
Reveal data for 5 credits
Powered by illuminem and GIST Impact
SDG impact (historical)
Reveal data for 5 credits
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